Refund and Returns Policy

At zkids.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully to understand our process for returns and refunds:

1. Eligibility

To be eligible for a return and refund, the following conditions must be met:

2. Initiate a Return

To initiate a return, please follow these steps:

3. Return Shipping

The customer is responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product. We recommend using a trackable shipping method and obtaining a proof of postage for your return shipment.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 7 to 10 days.

5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) on our website.

6. Non-Returnable Items
Certain items are not eligible for return or refund, including:

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.

8. Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer support team for assistance.