Effective Date: 10 Jan 2023
At Zkids.shop, we understand that sometimes plans change. Our cancellation policy allows you to modify or cancel your order within a specific timeframe. Please read the details below:
1. Order Cancellation Guidelines
Orders can be canceled within 24 hours of placement.
If the order has already been shipped or processed, cancellation is not possible.
To cancel an order, please contact us at support@zkids.shop or call +91 8959829244 with your order details.
2. Refund for Canceled Orders
If the order is canceled before shipment, a full refund will be processed within 3-5 business days to the original payment method.
If cancellation is requested after the order is shipped, it will be treated as a return (refer to our Return Policy).
For Cash on Delivery (COD) orders, no refunds are applicable unless returned after delivery.
3. Modifications to Orders
You can request changes (such as size, color, or address updates) within 24 hours of order placement.
Modifications cannot be made once the order is processed for shipping.
4. Order Refusal Upon Delivery
If you refuse delivery without a valid reason, future COD orders may be restricted for your account.
5. Contact Us
For any order cancellation requests or queries, feel free to reach out:
Email: support@zkids.shop
Phone: +91 8959829244
